Support
Help, from the yard to the office.
Most questions are answered on this page. Your company's Pocket Pitch administrator can add people and reset passwords; for anything else, we are a phone call away.
Getting started on your phone
Signing in, adding Pocket Pitch to your home screen on Android and iPhone, and your first day. Administrators can type your company's address and each rep's email into it before sending.
Download the guideNew customer signup
Your company, your ERP, your first users and billing. Complete it on screen or print it, and email it to us. We connect you within a day of receiving it.
Download the formTalk to us
087 265 8223Tell us your company name and, if it is about a visit or a customer, the customer code. A screenshot saves a lot of back and forth.
On a phone
Add it to your home screen
Open your company's Pocket Pitch address and sign in first. Then:
Android · Chrome
- Tap the three dots ⋮ at the top right.
- Tap Install app (on some phones, Add to home screen).
- Tap Install.
iPhone · Safari
- Tap Share, the square with an arrow pointing up (behind ⋯ on newer iPhones).
- Scroll down and tap Add to Home Screen.
- Tap Add.
From then on, open Pocket Pitch from the icon, the blue P with the green arrow. It opens straight onto your day, works without signal, and on an iPhone it is the only way notifications work.
For reps
Out on the road
I have forgotten my password
Ask your company's Pocket Pitch administrator: they can set a new one under Administration → People. Once you are in, change it under Account → Change password.
There is no signal where I am
Carry on. Visits, reports and check-ins are kept on your phone and sent by themselves when you have signal. The Offline bar, and the number on the Account tab, show what is still waiting.
"Add to Home Screen" is missing on my iPhone
You are probably in another browser, or inside an email or WhatsApp preview. Copy the link and open it in Safari.
I am not getting notifications
Turn them on under Account → Notifications. On an iPhone, open Pocket Pitch from the home-screen icon first: notifications do not work from the browser.
Someone else uses my phone
Sign out under Account. Anything not yet sent stays on the phone under your name, and goes up the next time you sign in. It is never sent under anyone else's.
The icon still shows an old name
Remove it from your home screen and add it again from the browser.
For administrators
Running it for your team
Adding a rep
Administration → People → add the person, choose the role Rep and their rep code: the salesperson code in your ERP, so they see their own customers. Then send them the Getting started guide.
Changing the questions on the visit report
Administration → Report Questions. A new question is on the next report a rep opens. Photos and the signature can be switched on or off on the same screen.
A rep says a customer is missing
Customers follow the salesperson recorded in your ERP. Check the customer's rep there; Pocket Pitch picks up the change at its next sync, within fifteen minutes.
A banner says the licence is expiring
Your licence renews itself while your account is paid up. If the banner stays, contact us. Once the paid-up date passes, Pocket Pitch turns read-only, and pauses fourteen days later. Nothing is ever deleted.
Someone leaves the company
Administration → People → switch them to inactive. Their visits and reports stay, and they no longer count as a rep on your licence.
Adding more reps than we signed up for
Email us and we raise your licence, usually the same day. Extra reps are billed at the same rate to the end of your term.
Not a customer yet?
Thirty minutes, on a call, and you will see exactly what your reps would see.
Or phone us on 087 265 8223